Knight Abbey

Customer Service

We feel like everyone is part of customer service. This ensures there will always be someone available to take calls, answer emails and be familiar with the projects in our production facility. Our team works together in an atmosphere of trust and accountability toward a common goal… to take care of our customers. We focus on details and deadlines, identifying new opportunities, problem-solving, increasing productivity, and how to be more cost-effective.

It is very important to Knight Abbey to not be an order-taker. It's our job to understand your business and to become an extension of that business. That's why communication is key from start to finish. Our job is to work with your staff about details and deadlines and to keep you in the loop of anything that may come up or change during the production of a job. And we expect the same from our clients—what we don't know, we can't fix. The bottom line is that working as a team and communicating helps build relationships so that we can take care of each other and continue to succeed, together.

We take pride in cross training and feel it has been vital in our business because it allows a better understanding of details and deadlines. It gives our employees the ability to know what to look for and the knowledge to look ahead of what the next department will need, so it has been an invaluable quality control process for Knight Abbey. Also, cross training gives us the ability to continue the production of a project when an employee is absent. Hours of operation for our sales department are 8am-5pm, Monday through Friday. However, our advanced technology, coupled with the dynamic personality of our sales staff, enable them to answer calls and emails after-hours. Our presses operate 24 hours a day, Monday through Friday, and 10 to 12 hours a day on Saturday, with the ability to stay open 7 days a week. Our customers and our workload dictate our hours of operation.