Knight Abbey Printing

Jobs

Our company is growing its clientele, and we are always looking for excellent candidates.

Knight Abbey promotes cross-training. The ability to continue to learn and use new software on an ongoing basis is highly recommended and encouraged. We firmly believe that giving you the tools to further your knowledge and extend your abilities is a benefit to both you and the company. When you grow, we grow.

Experienced and entry level positions available. Salary commensurate with experience/work history.

We look forward to hearing from you.

CUSTOMER SERVICE REPRESENTATIVE / PROJECT SPECIALIST

Do you LOVE customers and have HIGH standards for SERVICE? Do you have any Print, Promotional Items, or Direct Mail experience?
 
Knight Abbey Printing is looking for a full-time customer service rep that loves serving customers in a fast-paced, team-oriented environment. Position open immediately.
 
** Commercial print shop experience is highly desired, but not required.
** Pay range is based on experience in the industry
 
REPORTS TO: President / Plant Manager
 
BASIC FUNCTIONS:
  • Monitoring incoming jobs from start to finish meeting quality standards and deadlines. Assisting outside sales representatives.
CHARACTERISTIC DUTIES and RESPONSIBILITIES:
  • Enter customer orders into the system following procedures. Check all information received from the customer for accuracy and completeness. Collect all necessary information from customer and previous job to complete the job.
     
  • Communicate with customer or Sales Representative to avoid errors or guess work.
  • Schedule jobs to meet customer’s expectations. Traffic jobs to ensure deadlines will be met. Inform customer and Sales Representative of any changes in delivery dates.
  • Provide in-house support for outside Sales Representatives.
  • Provide assigned accounts with quotations and billing information.
  • Initiate and quote change orders as required, keep job ticket information complete, accurate and current.
  • Regularly monitor cost reports of larger jobs to ensure costs stay within quoted dollar amount.
  • Inform customer of any additional costs.
  • Quality control final proofs to assure they meet customer requirements.
  • Make follow-up call to customer regarding shipping information and other information.
  • Review “Out on proof” job folders daily and put completed jobs into billing.
  • Complete billing daily and forward tickets to Accounting.
  • Answer phones as needed.
  • Deliver packages to customers as needed.
  • Maintain inventory of shipping materials and supplies and Job Tickets.
  • Maintain clean, neat and orderly workstation.
DESIRABLE EDUCATION and EXPERIENCE:
  • Customer service in printing or prepress industry preferred
SKILLS, KNOWLEDGE and ABILITIES:
  • Customer oriented
  • Self-starter
  • Organized
  • Computer skills

If you are interested in any of the listed positions, we encourage you to

APPLY TODAY!

You may also fax your resume to 228.702.3262, Attn: Charlotte, if you prefer.

Welcome to Knight Abbey

Thank you for visiting today!